The operational challenges associated with drafting (and maintaining) comprehensive written policies place heavy demands on healthcare managers. Moreover, well-written, up-to-date policies and procedures reduce practice variability that my result in substandard care and patient harm. While regulations, third-party payer requirements, and licensing/accreditation standards contribute to this complexity, formalized policies and procedures can mitigate it by promoting workplace safety, regulatory compliance, and the delivery of safe, high-quality patient care. ![]() Risk management professionals should not take lightly the complexity associated with providing healthcare services. ![]() “Large healthcare institutions may be the most complex in human history, and even small healthcare organizations are barely manageable.” ~Peter Drucker
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